Refunds and cancellation

• Your first 3 days are free on any plan, with 1 eBay store and 10 AI credits to try it.
• A card is needed to start the trial, but nothing is charged during it. Before you start, we show you the plan's price and the day of the first charge, and we email you the same with how to cancel.
• Cancel at any time during the trial, online from Billing in your workspace settings, and you are never charged.
• If you don't cancel, your plan starts when the trial ends: your card is charged the plan's price then, and again each month or year until you cancel. A day before the trial ends, we email you a reminder with the amount and how to cancel.

• SellingSquads is paid for as a plan: Lister at $9.99 a month, Seller at $24.99, Pro at $59.99, or Team from $150, priced by the stores ($7 each), people ($5 each) and AI credits ($45 for each 500 a month) you choose, with stores and people past 30 at $5 and $4, and credits past 3,000 at $40 for each 500.
• Each plan comes with a set number of eBay stores, people and AI credits a month, and its own features, all shown on the pricing page.
• Analytics is in Pro and Team only. Pro includes it on 1 store and Team on 2; each more store with Analytics costs $19.99 a month (20% less paying yearly), up to 3 on Pro and 10 on Team, and is added to your plan's price.
• Paying yearly costs 20% less than paying monthly, charged once for the year. On Team, the 20% comes off its stores, people and Analytics; its AI credits cost the same either way.
• Prices are in US dollars (USD). Where the law requires, sales tax or VAT is added, and shown before you pay. Your bank may charge its own fee to pay in another currency.
• Plans renew automatically and are charged in advance, at the start of each month or year, to the card on your account, until you cancel. The charge shows on your card statement as SELLINGSQUADS.
• Payments are handled by Stripe. Your card details go straight to Stripe, which is certified to the highest level of the card industry's security standard (PCI DSS Level 1); SellingSquads never sees or keeps your full card number.
• Your invoices and receipts are in Billing, in your workspace settings.
• If we change a plan's price, we email the workspace owner at least 30 days before. The new price applies from your next renewal after that, and you can cancel before it does.

You can cancel at any time, online, from Billing in your workspace settings; there's no need to write to us. Cancelling stops the next charge: you keep everything until the end of the month or year you've paid for, and then your plan ends. We email you to confirm it.

Your workspace's data stays until its owner deletes the workspace, which they can do from its settings at any time.

SellingSquads comes with a free trial so you can try it before you pay. Because of that, a month or a year that has started and been used isn't refunded. Where a charge hasn't been used, or something went wrong on our side, we refund it:

• A monthly charge you haven't used. Ask within 7 days of the charge and, if SellingSquads hasn't been used since it, we refund it in full. This is for a renewal you forgot to cancel, or a trial that ran on when you meant to stop.
• A yearly charge. Ask within 14 days of the charge. If SellingSquads hasn't been used since it, we refund it in full; if it has, we refund it less one month at the plan's monthly price, so you pay only what paying monthly would have cost.
• A credit pack. Ask within 14 days of buying it and, if none of its credits have been used, we refund it in full.
• Our mistakes. A charge made twice, for the wrong amount, or after you cancelled is refunded in full.
• If SellingSquads is down.If SellingSquads can't be used for more than 24 hours in a row because of a fault on our side (not a marketplace's), we refund those days, or take them off your next invoice if you'd rather.
• If we end the Service,or close your workspace for any reason other than a breach of our Terms, we refund the part of the period you've paid for and not had.

“Used” means that someone in your workspace has worked in SellingSquads, or AI credits have been used, since the charge; SellingSquads keeps a record of both. Outside these cases, a month or a year that has started isn't refunded, in full or in part, and you keep your plan until it ends. A workspace closed for breaking our Terms isn't refunded.

Your rights under the law.SellingSquads is sold to businesses. If you buy it as a consumer and the law where you live gives you more, such as the 14-day right to cancel in the UK and the EU, you have it: because you ask us to start the Service straight away, a refund under it is what you paid less the part of the Service you've had. Nothing in this policy takes away a right the law gives you.

• Email [email protected]with your login's email address, your workspace's name, and the date and amount of the charge (or its invoice number).
• We answer within 2 business days.
• A refund goes back to the card that paid, through Stripe. Banks usually show it within 5 to 10 business days.

• A listing drafted by AI from a product link uses 1 credit; a listing drafted from photos uses 2. If a draft fails, its credits are given back automatically.
• The AI credits that come with your plan are for that month; unused ones don't carry over and aren't refunded.
• Credit packs last 12 months from when you buy them. Credits that have been used aren't refunded; a pack none of whose credits have been used is refunded as section 4 says.

• Moving up (a bigger plan, or more stores, people, AI credits or stores with Analytics) starts at once: you're charged the difference for the rest of the month or year you're in.
• Moving down starts at your next renewal, so you keep what you've paid for until then; the rest of the period isn't refunded.

If something about a charge looks wrong, please write to us first: most billing questions are settled within a day, and a refund from us reaches you sooner than a bank dispute. You keep every right your bank gives you. If a charge is disputed, we give the bank the record of your plan, what you agreed to and how SellingSquads was used, and the workspace may be paused until the dispute is settled.

Questions about billing or refunds: [email protected].

SellingSquads is a trading name of Selvora Limited, a company registered in England and Wales (company number your company number). Registered office: 128 City ROAD London, United Kingdom EC1V 2NX.